Conversational AI and chatbots that answer customers from your own content, on your website and WhatsApp, and hand over to your team.
About Conversational AI & Chatbots
A conversational AI assistant answers questions in natural language, around the clock, on channels such as your website, WhatsApp and apps. It can handle common questions, collect details and route the rest to the right person.
The difference between a helpful assistant and a frustrating one is its source material and its limits. Answers should come from content you approve, the assistant should say when it does not know, and a person should be one step away.
What is included in Conversational AI & Chatbots
The typical building blocks. Scope is agreed with you in writing and tailored to your situation.
Conversation design
Mapping the questions customers ask and the answers they should receive.
Content grounding
Training the assistant on your website, documents and policies.
Channel setup
Website chat, WhatsApp and other channels connected to one assistant.
Human handover
Clear triggers that pass the conversation, with context, to your team.
Lead capture
Collecting enquiry details with consent and sending them to your CRM.
Reporting
Visibility into common questions, unanswered ones and handover rates.
Why teams choose Conversational AI & Chatbots
Faster first response
Visitors get an answer at any hour instead of waiting for office time.
Less repetitive work
Your team handles the cases that need judgement, not the same ten questions.
Better insight
You see what customers actually ask and where information is missing.
This is a good fit if
- Your team answers the same questions every day.
- You get enquiries outside working hours.
- You want WhatsApp and website chat handled in one place.
Does this sound familiar?
Pilots that never reach production
Answers that are not grounded in company knowledge
No clear policy for data, risk and human approval
Works well with
Other AI & Intelligence services that often come with Conversational AI & Chatbots.
How it fits together
A typical reference architecture, from your data to the people who use it.
- Layer 1Your data and documents
- Layer 2Retrieval and guardrails
- Layer 3Model and approved tools
- Layer 4Apps, CRM and channels
Technology we typically work with
Six stages, the same every time
You always know which stage you are in and what comes next.
- Stage 1
Discover
Workshops and stakeholder interviews to define goals and constraints.
- Stage 2
Assess
Current-state review of systems, data, security and spend.
- Stage 3
Architect
Target design, integration map and phased plan with owners.
- Stage 4
Implement
Build in short releases with demos, tests and staging sign-off.
- Stage 5
Optimize
Measure against agreed KPIs and tune performance and cost.
- Stage 6
Manage
Monitoring, support and a monthly review with an account manager.
Security and governance
How the work is kept safe and accountable.
- Per-tenant retrieval and tool allowlists
- Prompt-injection defences and rate limits
- Human approval for commercial or operational actions
Industries we have worked in
Ways to work together
Scope and price are confirmed in writing by a consultant after discovery.
Assessment
A fixed-scope review that ends in a written roadmap you can keep, with or without us.
- Current-state review
- Ranked priorities
- Written roadmap
Project
Defined scope, milestones and acceptance criteria for building or migrating something specific.
- Phased plan with owners
- Short releases and demos
- Handover and training
Managed
A monthly retainer once it is live: monitoring, support and a regular review.
- Monitoring and backups
- Named account manager
- Monthly review
What clients say about working with us
The first call about Conversational AI & Chatbots set the tone. They explained the options in plain words and let us decide. Handover was thorough and our people could run it afterwards.
Choosing a partner for Conversational AI & Chatbots was a big decision for us. Questions were answered directly, including the ones about trade-offs. Handover was thorough and our people could run it afterwards.
The first call about Conversational AI & Chatbots set the tone. Questions were answered directly, including the ones about trade-offs. The documents they left behind are still useful.
We came in unsure where to start with Conversational AI & Chatbots. The plan was clear enough to share with our board. It was a calm, well-organised project.
Our Conversational AI & Chatbots project had stalled before we called Bedre. The plan was clear enough to share with our board. It removed a lot of stress for us.
We came in unsure where to start with Conversational AI & Chatbots. They told us when something was not a good fit for us. It removed a lot of stress for us.
It is built to answer from your approved content and to say when it is unsure, then offer a person. Quality is checked on real questions before launch.
Yes, through the WhatsApp Business platform, subject to its approval requirements and message rules.
You do. Data is stored in your accounts wherever possible and handled under the privacy terms agreed with you.
It depends on scope. The Assess stage produces a timeline you can review before committing.
You do. Domains, cloud accounts and data stay in your name wherever possible.
Usually yes. The Architect stage lists connectors and any limits.
Ready to scope Conversational AI & Chatbots?
Tell us the outcome you want. We will bring the plan.