# WhatsApp Business Automation

Domain: [Automation & Integration](https://bedreweb.com/services/automation-and-integration) · Page: https://bedreweb.com/services/automation-and-integration/whatsapp-business-automation

WhatsApp Business automation that captures enquiries, confirms orders, sends reminders and hands over to your team.

## What it is
WhatsApp is where many customers prefer to talk. Automation on the WhatsApp Business platform can answer common questions, collect details, send order and appointment updates and route conversations to your team.

Message rules matter. Business-initiated messages use approved templates and need customer consent, so the design includes opt-in, template approval and sensible limits.

## What is included
- **Use case and flow design**: Conversation paths for enquiries, orders and reminders.
- **WhatsApp Business API setup**: Number, account and template approval.
- **Chatbot and auto replies**: Answers to common questions.
- **CRM and order integration**: Conversations and leads saved to your systems.
- **Human handover**: Passing complex chats to your team.
- **Consent and opt-out**: Respecting customer preferences.

## Outcomes
- **Instant replies**: Customers get a response at any hour.
- **No copy and paste**: Enquiries flow into your CRM.
- **Timely updates**: Order and appointment messages send automatically.

## Good fit if
- Customers message you on WhatsApp.
- Orders and enquiries are tracked by hand.
- You send reminders manually.

## FAQ
**Can we send bulk messages?**
Business-initiated messages must follow WhatsApp's template and consent rules, so campaigns are planned within them.

**Do we need the WhatsApp Business API?**
For automation at scale, yes. It is set up through an approved provider.

**Can staff still reply manually?**
Yes. Conversations can be handed from automation to a person.

## How Bedre delivers
1. **Discover**: Workshops and stakeholder interviews to define goals and constraints.
2. **Assess**: Current-state review of systems, data, security and spend.
3. **Architect**: Target design, integration map and phased plan with owners.
4. **Implement**: Build in short releases with demos, tests and staging sign-off.
5. **Optimize**: Measure against agreed KPIs and tune performance and cost.
6. **Manage**: Monitoring, support and a monthly review with an account manager.

## Pricing and next step
Bedre does not publish prices. A consultant agrees scope and price in a written quote after discovery.
Contact: https://bedreweb.com/contact?topic=WhatsApp%20Business%20Automation