# Custom AI Agents

Domain: [AI & Intelligence](https://bedreweb.com/services/ai-and-intelligence) · Page: https://bedreweb.com/services/ai-and-intelligence/custom-ai-agents

Custom AI agents that carry out multi-step work with approved tools, clear limits and a person approving anything important.

## What it is
An AI agent is a system that can plan a task, use tools such as your CRM, calendar or knowledge base, and carry it out step by step. Unlike a simple chatbot, it can take action, which is why design and limits matter.

Good agents are narrow and accountable. They have a defined job, a short list of tools they may use, logs of what they did, and a rule for when a human must approve. That keeps them useful and safe.

## What is included
- **Task definition**: A written description of the job, the inputs, the outputs and what counts as done.
- **Tool allowlist**: Only the systems and actions the agent needs, with permissions kept to a minimum.
- **Approval rules**: Steps that always need a person, such as sending, paying or deleting.
- **Logging and review**: A record of what the agent did and why, so it can be checked and improved.
- **Testing on real cases**: Evaluation against past examples before it touches live work.
- **Handover and training**: Documentation and a walkthrough for the team that will supervise it.

## Outcomes
- **Fewer manual hand-offs**: Work that moves between systems can move without copy and paste.
- **Predictable behaviour**: Limits and approvals keep the agent inside the job you gave it.
- **Traceable actions**: Every step is logged, which supports review and accountability.

## Good fit if
- You have repeatable multi-step tasks across several tools.
- You want automation but need human sign-off on key steps.
- You have outgrown simple chatbots.

## FAQ
**What is the difference between an agent and a chatbot?**
A chatbot answers questions. An agent can also take actions through tools, such as updating a record, so it needs stricter limits and logging.

**Can an agent act without approval?**
Only for low-risk steps you agree to. Commercial or operational actions are set to require human approval.

**How do you keep an agent from going off track?**
By narrowing its job, restricting its tools, testing on real examples and monitoring its logs after launch.

## How Bedre delivers
1. **Discover**: Workshops and stakeholder interviews to define goals and constraints.
2. **Assess**: Current-state review of systems, data, security and spend.
3. **Architect**: Target design, integration map and phased plan with owners.
4. **Implement**: Build in short releases with demos, tests and staging sign-off.
5. **Optimize**: Measure against agreed KPIs and tune performance and cost.
6. **Manage**: Monitoring, support and a monthly review with an account manager.

## Pricing and next step
Bedre does not publish prices. A consultant agrees scope and price in a written quote after discovery.
Contact: https://bedreweb.com/contact?topic=Custom%20AI%20Agents