# Conversational AI & Chatbots

Domain: [AI & Intelligence](https://bedreweb.com/services/ai-and-intelligence) · Page: https://bedreweb.com/services/ai-and-intelligence/conversational-ai-and-chatbots

Conversational AI and chatbots that answer customers from your own content, on your website and WhatsApp, and hand over to your team.

## What it is
A conversational AI assistant answers questions in natural language, around the clock, on channels such as your website, WhatsApp and apps. It can handle common questions, collect details and route the rest to the right person.

The difference between a helpful assistant and a frustrating one is its source material and its limits. Answers should come from content you approve, the assistant should say when it does not know, and a person should be one step away.

## What is included
- **Conversation design**: Mapping the questions customers ask and the answers they should receive.
- **Content grounding**: Training the assistant on your website, documents and policies.
- **Channel setup**: Website chat, WhatsApp and other channels connected to one assistant.
- **Human handover**: Clear triggers that pass the conversation, with context, to your team.
- **Lead capture**: Collecting enquiry details with consent and sending them to your CRM.
- **Reporting**: Visibility into common questions, unanswered ones and handover rates.

## Outcomes
- **Faster first response**: Visitors get an answer at any hour instead of waiting for office time.
- **Less repetitive work**: Your team handles the cases that need judgement, not the same ten questions.
- **Better insight**: You see what customers actually ask and where information is missing.

## Good fit if
- Your team answers the same questions every day.
- You get enquiries outside working hours.
- You want WhatsApp and website chat handled in one place.

## FAQ
**Will the chatbot make up answers?**
It is built to answer from your approved content and to say when it is unsure, then offer a person. Quality is checked on real questions before launch.

**Can it work on WhatsApp?**
Yes, through the WhatsApp Business platform, subject to its approval requirements and message rules.

**Who owns the conversations and leads?**
You do. Data is stored in your accounts wherever possible and handled under the privacy terms agreed with you.

## How Bedre delivers
1. **Discover**: Workshops and stakeholder interviews to define goals and constraints.
2. **Assess**: Current-state review of systems, data, security and spend.
3. **Architect**: Target design, integration map and phased plan with owners.
4. **Implement**: Build in short releases with demos, tests and staging sign-off.
5. **Optimize**: Measure against agreed KPIs and tune performance and cost.
6. **Manage**: Monitoring, support and a monthly review with an account manager.

## Pricing and next step
Bedre does not publish prices. A consultant agrees scope and price in a written quote after discovery.
Contact: https://bedreweb.com/contact?topic=Conversational%20AI%20%26%20Chatbots